Context
I work as a Digital Product Leader — you could call it Product Owner — at the headquarters of a large home goods retailer in Delft. I'm responsible for part of the Microsoft platform and other digital solutions for around 20,000 office employees across 36 countries.
Before that, I worked in the Moscow region, in the warehouse of a large household goods retailer. I had a team of 14 people; the warehouse ran 24/7. The standard systems weren't adapted to the Russian reality, so we wrote a lot of software ourselves — junior, middle and senior developers, as much as the budget allowed. My title was team leader. In essence, I was a junior product owner building software from scratch.


